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Support

Email support@bugsnitch.dev. Include what you expected, what happened, your browser/extension version, and—only if comfortable—a screenshot with sensitive details removed. See the privacy policy before sending captures or diagnostics.

Free plan and quota

The free plan includes 30 GitHub issues created through BugSnitch per UTC calendar month. The counter resets monthly; issues submitted separately in GitHub do not count. Include the displayed quota period and error message when reporting a limit problem. Do not email tokens or issue screenshots containing private data.

Payments and licenses

Paid plans use Polar for checkout, payment, invoices, renewals, cancellations, and the customer portal. Include the email used at checkout and your Polar order reference. Never email your full license key, GitHub token, AI API key, or password. Review the refund policy for the 14-day initial-purchase window and renewal guidance.

Data requests

To request access or deletion of BugSnitch-held gateway records, email support with enough detail to identify your account. We cannot delete data retained by GitHub, Polar, an AI provider, or a receiving coding-agent app under its policy. Clearing local extension data removes local copies only.

Security

For a suspected vulnerability, use this email with the subject “Security report.” Do not include a token, private repository name, private URL, screenshot, or exploit details in a public issue. Please avoid accessing other users' data and allow reasonable time for a fix before disclosure. See SECURITY.md for the reporting policy.